Shipping policy
At Clear Creek Supply, we aim to make shipping information clear and easy to understand. This Shipping Policy explains our order processing times, delivery estimates, shipping costs, tracking updates, and delivery restrictions for purchases made through clearcreeksupply.shop.
1. Shipping Destinations
We currently ship to addresses within the United States only.
Please provide a complete and accurate shipping address at checkout. We may be unable to deliver orders to locations that are not supported by our shipping services.
2. Shipping Costs
Standard shipping is free on eligible orders shipped within the United States.
The applicable shipping cost, if any, will be displayed at checkout before you complete your purchase. We do not intend to add undisclosed shipping charges after an order has been placed.
3. Order Processing and Handling Time
Our standard order handling time is 1–2 business days.
Business days are Monday through Friday, excluding applicable public holidays. Orders placed on weekends or holidays generally begin processing on the next business day.
Order processing includes order review, preparation, and handling before dispatch. Processing may take longer during holidays, peak shopping periods, or unexpected operational disruptions.
4. Estimated Transit and Delivery Time
After an order has been processed and dispatched, the estimated shipping and delivery times are:
- Handling time: 1–2 business days
- Transit time: 3–5 business days after dispatch
- Total estimated delivery time: 4–7 business days from order processing to delivery
These are estimates, not guaranteed delivery dates. Actual delivery times may vary due to the destination, carrier operations, weather, public holidays, or other circumstances beyond our reasonable control.
If an unexpected delay occurs, please contact our support team for assistance.
5. Shipping Carriers
Depending on the destination, shipment requirements, and service availability, orders may be delivered through shipping carriers such as FedEx, DHL, or other suitable delivery services.
The carrier used for an order may vary. Where tracking is available, the relevant tracking information will be provided after dispatch.
6. Order Tracking and Updates
When tracking is available, we will provide tracking information by email after your order has been dispatched.
You can use the tracking number on the carrier's website to review the latest available shipment updates. Tracking information may take some time to appear after the carrier receives or scans the package.
If you have not received tracking information within a reasonable period after dispatch, please contact us with your order number.
7. Order Cancellations and Modifications
If you need to cancel or modify an order, please contact us within 24 hours of placing your order.
We will review your request and confirm whether the change is possible. Requests cannot be guaranteed once an order has been processed, packed, or dispatched.
If more than 24 hours have passed, or the order has already shipped, you may need to follow the applicable Return and Refund Policy.
Please review your shipping address and order details carefully before completing checkout.
8. Holidays and Peak Shopping Seasons
Order processing and delivery may take longer during public holidays, major shopping events, peak seasons, or periods of unusually high order volume.
Severe weather, carrier disruptions, and other unexpected events may also affect delivery estimates.
We will provide available tracking information and assist with shipment inquiries when delays occur. We recommend allowing additional time for deliveries during busy periods.
9. Delivery Address Restrictions
Please review the following address requirements before placing your order.
P.O. Boxes
Delivery to P.O. Box addresses may not be supported by all shipping carriers or services. If your address cannot be serviced, we may contact you to request an alternative deliverable address before shipping.
Military Addresses
Military addresses, including APO, FPO, and DPO addresses, may not be supported by our available shipping services. Please contact us before placing an order if you need delivery to one of these addresses.
If we cannot ship to the address provided, we will contact you to discuss the available options. If an order cannot be fulfilled, any applicable refund will be handled in accordance with our Return and Refund Policy and applicable law.
10. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an address error, contact us as soon as possible. We will try to assist, but changes may not be possible after an order has been processed or dispatched.
Incorrect or incomplete addresses may result in delivery delays, return-to-sender shipments, or unsuccessful delivery attempts.
11. Lost, Delayed, or Undelivered Packages
If your order has not arrived within the estimated delivery period, please contact us at support@clearcreeksupply.shop.
Include your order number and tracking information, if available. We will review the shipment status and, where appropriate, contact the shipping carrier to investigate.
If tracking shows that a package was delivered but you have not received it, please contact us so we can help review the available delivery details.
Any resolution for a lost or undelivered order will be handled based on the shipment information, the circumstances of the case, and applicable law.
12. Currency and Sales Tax
Prices on our website are displayed in United States dollars (USD, $).
Applicable sales tax will be calculated and displayed at checkout where required by law. The amount may vary depending on the delivery destination and applicable tax requirements.
Please review your order summary before completing your purchase.
13. Accepted Payment Methods
Available payment methods will be displayed at checkout and may include major credit and debit cards and other payment options supported by our payment providers.
Your order will be processed in accordance with the payment status and order confirmation process.
14. Contact Information
If you have questions about shipping, tracking, delivery estimates, or address restrictions, please contact us:
Business Name: Clear Creek Supply
Website: https://clearcreeksupply.shop
Address: 2448 Colorado Blvd, Idaho Springs, CO 80452, United States
Email: support@clearcreeksupply.shop
Phone: +1 (303) 567-2693
Support Hours: Monday to Friday, 9:00 AM–5:00 PM
We aim to respond to shipping inquiries during our stated support hours.
This Shipping Policy applies to orders placed through clearcreeksupply.shop. Delivery estimates are provided for guidance and may vary depending on carrier performance and other circumstances.