Welcome to Clear Creek Supply! Below are answers to common questions about our car accessories, ordering process, shipping, payments, returns, and customer support.
1. What products does Clear Creek Supply offer?
Clear Creek Supply offers car accessories across several categories, including Car Exterior Accessories, Car Interior Accessories, Car Electronics & Gadgets, and Car Care & Cleaning. Product availability and specifications are listed on the relevant product pages.
2. Where do you ship?
We currently ship to addresses within the United States only. Please enter your complete shipping address at checkout to help ensure successful delivery.
3. How much does shipping cost?
Standard shipping is free on eligible orders within the United States. Any applicable shipping charges will be displayed at checkout before you complete your purchase.
4. How long does delivery take?
Our estimated delivery timeframe is 4–7 business days, including:
- Order handling: 1–2 business days
- Transit after dispatch: 3–5 business days
These are estimates, not guaranteed delivery dates. Holidays, weather, carrier delays, and other circumstances may affect delivery.
5. Which shipping carriers do you use?
Depending on the destination and service availability, we may use carriers such as FedEx, DHL, or other suitable shipping services. The carrier may vary by order.
6. Will I receive tracking information?
When tracking is available, we will send tracking information by email after your order has been dispatched. Tracking updates may take some time to appear on the carrier's website.
7. Can I cancel or modify my order?
Please contact us within 24 hours of placing your order if you need to request a cancellation or modification. Changes cannot be guaranteed once an order has been processed or shipped. If cancellation is no longer possible, you may need to follow our Return and Refund Policy.
8. What is your return policy?
Eligible items may be returned within 30 days of delivery, subject to the conditions in our Return and Refund Policy. Please contact our support team before sending an item back so we can provide the correct instructions.
9. Do you charge return or restocking fees?
Our stated policy is a $0 return fee and no restocking fee. Please contact customer support before returning an item to confirm the applicable return procedure and shipping arrangements.
10. When will I receive my refund?
After your returned item has been received and inspected, we will notify you of the outcome. Approved refunds are processed within 5 business days after approval and issued to the original payment method. Your bank or payment provider may require additional time for the funds to appear.
11. What should I do if my order arrives damaged or incorrect?
Contact us at support@clearcreeksupply.shop with your order number, a description of the issue, and clear photographs where applicable. We will review your request and explain the next steps.
12. What should I do if my order has not arrived?
If your order has not arrived within the estimated delivery period, contact us with your order number and tracking details, if available. We will review the shipment status and assist with the next steps.
13. How can I check product compatibility?
Review the product description, dimensions, specifications, and compatibility details before purchasing. Compatibility can vary by vehicle make, model, year, and product type. If you are unsure, contact us before ordering.
14. What payment methods do you accept?
Available payment methods are displayed at checkout and may include major credit and debit cards and other supported payment options. Please check the checkout page for the methods available for your purchase.
15. What currency are your prices displayed in?
Our website displays prices in United States dollars (USD, $). Any applicable sales tax will be calculated and shown at checkout where required by law.
16. Can I ship an order to a P.O. Box or military address?
Some shipping services may not support P.O. Boxes or military addresses, including APO, FPO, and DPO addresses. Please contact us before ordering if you plan to use one of these addresses.
17. How can I contact Clear Creek Supply?
You can contact our customer support team using the details below:
Business Name: Clear Creek Supply
Website: https://clearcreeksupply.shop
Email: support@clearcreeksupply.shop
Phone: +1 (303) 567-2693
Address: 2448 Colorado Blvd, Idaho Springs, CO 80452, United States
Support Hours: Monday to Friday, 9:00 AM–5:00 PM
We aim to respond to inquiries during our stated support hours.
18. Where can I find your store policies?
You can review our Shipping Policy, Return and Refund Policy, Privacy Policy, and Terms of Service on our website for more information about shopping with Clear Creek Supply.