Refund policy

At Clear Creek Supply, we want you to have a clear and straightforward shopping experience. This Return and Refund Policy explains how to request a cancellation, return an item, or receive a refund for an eligible order placed through clearcreeksupply.shop.

1. Order Cancellation

If you need to cancel your order, please contact us within 24 hours of placing your order.

Please include your order number and the email address used at checkout. We will review your request and confirm whether the order can be cancelled.

If more than 24 hours have passed or the order has already been processed or shipped, cancellation may no longer be possible. In that case, you may request a return in accordance with this policy.

2. Return Window

We accept eligible return requests within 30 days of delivery.

To request a return, contact our customer support team within 30 days after your order is delivered. Returns are subject to the eligibility requirements and conditions outlined below.

3. Return Eligibility and Conditions

To qualify for a return, an item should meet the following conditions:

  • The return request is submitted within the 30-day return window.
  • The item is unused and, where applicable, in its original condition.
  • The item includes its original packaging, accessories, parts, and documentation, where applicable.
  • The item is not damaged through misuse, improper installation, or handling after delivery.

If your item arrives damaged, defective, incorrect, or incomplete, contact us with your order number and relevant photos so we can review the issue.

Some items may not be eligible for return due to their condition or applicable legal restrictions. Please contact us if you are unsure whether your item qualifies.

Exchanges: We do not offer direct exchanges. If you need a different item, please contact us about returning the eligible item and placing a separate order.

4. How to Request a Return

Please follow these steps:

  1. Contact us: Email support@clearcreeksupply.shop within 30 days of delivery.
  2. Provide order details: Include your order number, the item you wish to return, and the reason for the return.
  3. Wait for instructions: Our support team will review your request and explain the next steps if the return is approved.
  4. Prepare the item: Pack the approved item securely with its applicable accessories and packaging.
  5. Ship the return: Use the return instructions and destination provided by our support team.

Please do not send an item back before receiving return instructions, as this may delay processing.

Return address: Clear Creek Supply, 2448 Colorado Blvd, Idaho Springs, CO 80452, United States. Please contact us before shipping a return to confirm the correct return procedure and destination.

5. Return Shipping Fees and Restocking Fees

Return fee: $0. We do not charge a return fee.

Restocking fee: None.

If your item is eligible for return, our support team will explain the return shipping arrangements before you send it back. If an item is damaged, defective, incorrect, or incomplete, please contact us before arranging shipment so we can review the issue and provide appropriate instructions.

6. Refund Processing Time

Once your returned item has been received and inspected, we will notify you of the outcome.

If the return is approved, the refund will be processed within 5 business days after approval.

The refund will be issued to your original payment method. The time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Refunds are subject to the eligibility requirements in this policy. We will communicate with you if additional information is required.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or missing parts, please contact support@clearcreeksupply.shop as soon as reasonably possible.

Include your order number, a description of the issue, and clear photographs where applicable. We will review the information and explain the available resolution.

Please keep the original packaging and item until our support team provides further instructions.

8. Orders That Have Not Arrived

If your order has not arrived within the estimated delivery period, please contact us at support@clearcreeksupply.shop.

Include your order number and tracking information, if available. We will review the shipment status and contact the relevant shipping carrier when necessary.

If the tracking information indicates that the order is lost, or the carrier confirms that it was not delivered, we will review the case and communicate the appropriate resolution, which may include a replacement or refund where applicable.

Please contact us if tracking shows that an order was delivered but you have not received it. We will help you review the available delivery information.

9. Refund Method and Confirmation

Approved refunds will be issued to the original payment method used for the purchase. We cannot guarantee the exact date the refund will appear in your account because processing times vary by payment provider.

You will be notified when your refund has been processed.

10. Contact Us

If you have questions about this Return and Refund Policy or need help with a return, cancellation, or refund, please contact us:

Business Name: Clear Creek Supply
Website: https://clearcreeksupply.shop
Address: 2448 Colorado Blvd, Idaho Springs, CO 80452, United States
Email: support@clearcreeksupply.shop
Phone: +1 (303) 567-2693
Support Hours: Monday to Friday, 9:00 AM–5:00 PM

We aim to respond to customer inquiries during our stated support hours.

This policy applies to purchases made through clearcreeksupply.shop. Please contact our support team if you need clarification about a specific order or return.