Privacy policy
Clear Creek Supply operates the website https://clearcreeksupply.shop. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our services.
By using our website, you acknowledge that your information may be handled as described in this Privacy Policy, subject to applicable law.
1. Information We Collect
We may collect the following categories of information, depending on how you interact with our website.
Personal Information
When you place an order, create an account if available, or contact us, we may collect information such as:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order details and purchase history
- Information you provide when contacting customer support
Payment Information
Payments are processed through the payment methods and providers available at checkout. We may receive payment-related details, transaction confirmations, and billing information needed to process and manage your order.
Your payment information may be handled directly by the relevant payment provider under its own privacy and security practices.
Technical and Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address and general device information
- Browser type and operating system
- Pages visited and interactions with the website
- Referring pages and approximate location information derived from technical data
- Cookie identifiers and similar online technologies
The information collected depends on the website features, settings, and services in use.
2. How We Use Your Information
We may use personal information for the following purposes:
- To process, confirm, fulfill, and deliver orders
- To process payments, returns, refunds, and cancellations
- To communicate about orders, shipping, and customer service requests
- To respond to questions and resolve customer concerns
- To maintain, operate, and improve our website
- To detect, investigate, and help prevent fraud, abuse, or unauthorized transactions
- To maintain business records and meet applicable legal obligations
- To send promotional communications where permitted by law and, where required, with your consent
You may opt out of marketing emails using the unsubscribe instructions included in those messages. Transactional communications, such as order confirmations, may still be sent when necessary.
3. Cookies and Similar Technologies
Our website and service providers may use cookies, pixels, and similar technologies to support website functionality, remember preferences, understand website usage, measure advertising performance, and improve the shopping experience.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
Where required by applicable law, we will request consent before using cookies or similar technologies that require it.
4. How We Share Information
We may share relevant information with trusted third parties when necessary to operate our business, including:
- Shopify: The ecommerce platform used to host and operate our online store.
- Payment providers: To process payments and help prevent fraudulent transactions.
- Shipping and fulfillment providers: To deliver orders and provide tracking information.
- Website and technology providers: To maintain website functionality, security, analytics, and customer support.
- Advertising and analytics providers: Where applicable, to measure marketing performance and understand website activity.
- Legal authorities or other parties: When disclosure is required by law or reasonably necessary to protect rights, safety, and security.
We do not sell personal information for money. Where applicable law defines certain advertising-related disclosures or activities as a sale or sharing of personal information, we will comply with the relevant legal requirements.
5. Shopify and Third-Party Services
Our online store is hosted on Shopify. Information collected through our store may be processed by Shopify and other service providers to support transactions and website operations.
Third-party services, payment providers, social media platforms, and external websites may have their own privacy policies. We encourage you to review those policies when using their services.
We are not responsible for the privacy practices of independent third-party websites that we do not operate.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and meeting legal obligations.
Retention periods may vary depending on the type of information and applicable legal requirements. When information is no longer needed, we take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable law.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of online transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Receive a copy of certain information in a portable format
- Object to or restrict certain processing activities
- Withdraw consent where processing relies on consent
- Opt out of certain targeted advertising or personal-information sharing activities, where applicable
To submit a privacy request, contact us using the details below. We may need to verify your identity before responding. Some requests may be subject to legal exceptions.
You will not be unlawfully discriminated against for exercising applicable privacy rights.
9. Children's Privacy
Our website is not intended for children who are not legally permitted to make purchases or use the service independently under applicable law. We do not knowingly collect personal information directly from children in violation of applicable law.
If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter and take appropriate action.
10. International Data Transfers
Your information may be processed or stored in countries other than the country in which you reside, depending on the location of Shopify and our service providers.
Where required by applicable law, we will use appropriate safeguards for relevant international transfers of personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website services, or applicable legal requirements.
Any updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy request, contact us:
Business Name: Clear Creek Supply
Website: https://clearcreeksupply.shop
Address: 2448 Colorado Blvd, Idaho Springs, CO 80452, United States
Email: support@clearcreeksupply.shop
Phone: +1 (303) 567-2693
Support Hours: Monday to Friday, 9:00 AM–5:00 PM
This Privacy Policy describes our general privacy practices. Our actual data collection, use, sharing, and retention practices may depend on the services and features enabled on our store and the requirements of applicable law.